Tag Archives: marketing

Connection, Conversation and Hot Chocolate

Our storytelling theme for this month is on honing and delivering your elevator pitch to
engage a potential donor. The main components for accomplishing these are, essentially,
the same components in effective communication. Be prepared with a personally
compelling message. Be present in the moment. Be interested in what the other person
is saying. Listen.

I invite you to listen to three voices with deep experiences in verbal communication and making connections. One of them even has a way to make your voice feel rich and warm like hot chocolate.

Celeste Headlee, Julian Treasure, Kare Anderson

You can also read my latest blog entry The best elevator pitch is about you.
It forms a good pairing with this podcast. Enjoy!

The best elevator pitch is about you.

The door opens, you both step into the car and she pushes the button for the lobby.
It’s a few floors down so you decide to strike up a conversation about the event that you just attended. She then asks: “What do you do?”

Surely, you’ve had several opportunities to deliver your elevator pitch without having
to actually be inside an elevator. However, knowing a definitive cutoff for the encounter
demands brevity and a stunning ability to leave a lasting impression on the other person. How do you make the best use of this moment?

One can argue that you can never be ready for a chance encounter that could lead to a
potentially large gain for your nonprofit. Granted that each time is unique, you can still have a game plan that will help you to begin from a point of clarity and confidence.

Stick with the basics.
Your pitch must be grounded by answering three questions:

  1. Who is served by your mission?
  2. How do they benefit?
  3. Why does it matter to you?

The first two can be lifted directly from your website. The third should be centered
around YOU.

Come from a genuine place.
A dear friend and mentor once told me, “More important than your message is your
relationship with your message.”
At that particular moment, the person talking to you
is interested in you. Information that reveals who you are will do a better job holding
his attention during the short ride. Therefore, by all means, make it personal.

“Our mission matters so much to me because…”
“Working in this nonprofit gives my life meaning and purpose because…”

Your pitch is not a list.
Too often, I hear nonprofit staff rattle off their programs while the other person’s gaze starts to wander. Once you lose eye contact with the other person, they have a great excuse to disengage. Your audience will remain captive with a conversation, not a set of bullet points.

Be an opportunity maker.
Now that you have her undivided attention, she may want to spend a few more minutes with you even after you’ve both left the elevator. This is your chance to switch the focus and make it about the other person. What can she gain from this brief encounter? Can she learn about recent critical developments in your field? Can he benefit from meeting someone on your board? At this point, be an active listener.

Seth Godin said, “The best elevator pitch is true, stunning, brief and it leaves the listener
eager (no, desperate) to hear the rest of it.” 

Your pitch scales your mission down to a human level for the other person to grasp.
By making it personal and meaningful for yourself, your passion for the cause will easily come across in an authentic manner. This is what resonates with your listeners. It will make them want to continue the conversation and find their own meaning in your mission.

If you’re interested in how Barkada Circle can guide you in honing your elevator pitch, send us an email or call us at (773) 852-3522.

How can a nonprofit emerge from the recession better off than before?

Planning educational programs has been a passion of mine ever since I began working with nonprofit organizations. It’s exhilarating when great minds connect to spark conversations that can bring about the next game changer.

This year, I’m active in the American Marketing Association, Chicago Chapter as Chair of their Nonprofit SIG (Special Interest Group). I’m also thrilled that Carey Kogol, Development Director at i.c.stars, joins me as Co-Chair. The SIG members recently designed the 2014 program series with Mission-Driven Marketing as its overarching theme.

cc-ama_davidoffThe series kicks off on February 6 when John Davidoff, Managing Director of Davidoff Communications, leads a dynamic discussion with other thought leaders on how a nonprofit can emerge from the recession better off than before. Participants will share insights to answer these questions from Davidoff’s article “Mission-Focused Results” in The Nonprofit Times:

1) Do you see opportunity in a crisis? 

An economic or financial crisis should prompt you to reexamine your strategy and how you operate. A change in leadership can open the door to fresh new thinking. When you let challenges push you beyond the status quo, you get to a higher level of articulating your mission.

How do you change the conversation within your organization to encourage a new way of seeing and thinking?

2) Do you tell your story in good times and in bad?

Sharing your story, even if it’s one of hardship, can stimulate empathy and even increase giving, especially if the external challenge aligns with your mission. When you make it known that the people you serve are in greater need than ever during the downturn, chances are it will resonate deeply with donors, which will motivate them to give more than they had previously.

How could reaching out to your community with an honest appeal turn your challenge into a success story?

3) Is your board invested in the success of your organization?

A strong, engaged board can be one of your greatest assets, both to help you maintain perspective on imminent or ongoing challenges and to provide practical advice for dealing with them constructively.  A highly invested board should be asking for regular updates on strategy, operations and outcomes. If your board can’t be counted on in crises or other times, it’s time to wake it up or break it up.

How well do your board members understand their roles in marketing the organization’s mission?

cc-ama_panelistsJoin Carey and me in welcoming the AMA’s esteemed panel of speakers:

Emily Dreke
Director of Development and Communications
Chicago Foundation for Women

Steve Ford
Executive Vice President—Chief Communications and Marketing Officer
Muscular Dystrophy Association

Otto Reinisch
Director of Organizational Development
Episcopal Charities and Community Services

Thursday, February 6, 2014
8:00 AM to 10:00 AM (CST)
Davidoff Communications
730 North Franklin St., Suite 601
Chicago, IL 60654

Sign up today and participate in the next game-changing dialogue for the nonprofit sector.

May 16 is my day for storytelling. Could be yours, too.

It begins with… bre003

a visit to the Chicago AMA’s morning session that will reexamine how you can effectively tell your story to the right people in the right place at the right time. NPO Marketers, Is Your Message On-Target? brings together a panel of seasoned communicators in the nonprofit sector for a dialogue about how to hone in on a specific segment of your audience with a focused message and call-to-action. 8:15–10:00am / Merit School of Music, 38 S. Peoria 60607

…and ends with…

an evening conversation about applying what we know about targeted messaging to social media. Who is the Face (and Voice) of Your Mission? highlights how you can be strategic in converting your audience in the virtual space into real supporters who are actively engaged with your cause. 5:30–8:00pm / i.c.stars, 415 N. Dearborn 60654

What happens in between is a whole lot of writing, but I shouldn’t bore you with the details!